What to Look for when Reading Reviews of a Self-Storage Company

Before you rent a storage unit, it’s important to take a look at reviews from previous and current customers. But what should you be on the lookout for when you’re reading storage companies? Here’s what you need to know before you get started.

Security

The first thing you should look for in a storage facility review is security comments. If customer reviews have good things to say about security, it’s a good sign. You should look for security measures like cameras, identity verification, on-site security staff, and keypad access to storage units on the grounds. These measures are pretty standard when it comes to self-storage companies. If you see comments that security was lax or that someone had the contents of their storage unit stolen, it might be a better idea to steer clear of that facility. When it comes to storing your precious belongings, it’s important to make sure that whatever facility you choose is going to have your best interests at heart.

Cleanliness

You might not think that cleanliness matters very much at first when you’re looking at self-storage prices, but the truth is that this is a key factor you should be looking for when you read customer reviews. You’ll want to choose a facility that prioritizes proper cleanliness and sanitation measures for all of its storage units. Dirty units can not only present a bad first impression, but they can also lead to stains and other risks for your stored belongings. A storage facility that doesn’t clean on a regular basis may also be a prime hideout for pests like cockroaches, rats, and other critters that could pose a threat to the safety of your stored belongings.

Pest Control

In addition to cleanliness standards, you should be on the lookout for mentions of pest control when you’re looking to rent storage space. Pest control should be a major component of a storage facility’s routine maintenance, especially if units are positioned outdoors. If a customer review complains of bugs or other critters having access to their stored belongings and damaging them, it’s a pretty clear sign that you need to seek out a different storage company.

Water Damage Prevention

Water damage is one of the worst things that can affect your belongings that are in storage. That’s why it’s so important to look for signs of water damage prevention whenever you read storage company reviews. If customers are saying that their belongings stayed safe and dry throughout their stay, then it’s a good sign. Water damage — even in the form of high humidity levels — can be devastating for paper, fabric, and wooden items. If units are watertight, you shouldn’t have to worry about it. But if you’re reading review after review that mentions ruined belongings as a result of mold or unit flooding, you should take your search for a storage unit elsewhere immediately.


If you need to rent a storage unit in the Jackson, TN, area, it’s important to look at customer reviews before choosing a facility. If you’re not sure what to look for or you have questions for us, don’t hesitate to contact our team at Markham Self-Storage today.

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